Communication
The consequences of poor communication
Revealed: Four Ways to Help You Get Replies to Your Cold Outreach
How do you feel about cold outreach? Necessary evil? Great strategy? What if you could write in a way to get replies to your cold outreach? Let’s step back a second. Do you remember the old days of cold outreach?…
How to write a support request (that won’t get ignored)
I know. It’s hard to imagine that anyone would need a lesson on how to write a support request – because most of us know how to ask for help. But sadly, the more that software eats the world, the…
How to write a case study in 2021 that attracts new customers
You have to get good at telling your own story…. If we’ve talked, or you’ve spent enough time on this blog, you’ve likely come to the conclusion that I care about storytelling more than anything else. You wouldn’t be wrong.…
You are your own worst enemy
I’m writing this letter to my wife, who has wrapped up 27 years as a teacher – first private and public schools, and then homeschooling our kids. She’s now thinking about her next chapter. And these words are for her.…
How you tell your story matters
I’m not telling you anything new How you tell your story matters a lot. It’s the difference between being remembered, and not. It’s the difference between someone paying you money, and not. And most importantly, it’s the difference between a…
Differentiate or Disappear
You thought I was going to say “Die,” right? That’s the title of one of my favorite books by Jack Trout. Differentiate or Die is a great book and you should read it. But death would be too quick and…
Writing difficult emails
Writing difficult emails is a skill worth developing. Sometimes it can feel like writing difficult emails is a full-time job. Every week it seems like I have an opportunity to write a difficult email. At least once. As I talked…
Advanced Email Personalization
Every now and then I read an article that I wish I wrote. The other day I read one on email personalization. It’s not the words or even the ideas. It’s the depth on such an important topic. I have…
Make your website a better salesperson
Has this ever happened to you? You’re talking to a friend and they suddenly name another person. But it’s a name you’ve never heard of before. And suddenly you’re wondering how you got so lost. Now the story doesn’t make…