# How Metafi builds interactive docs Slack
*Published: 2023-10-24*
*Source: https://chrislema.com/how-metafi-builds-interactive-docs-slack*
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## Why “interactive docs”?

Docs that answer themselves reduce support load and lift adoption. We describe our block protocol, live components, and Slack surface.

## The Problem with Static Docs

Most documentation is read-only. When users hit a question, they leave the page—or worse, churn.We wanted docs that *respond* to input, show live API examples, and even work directly inside Slack.

## The Block Protocol

We built a “block protocol” that lets writers embed live components—forms, code runners, or data previews—directly in Markdown.Each block is sandboxed, versioned, and composable.

## Rendering in Slack

Slack’s Block Kit made it possible to render these docs as interactive threads.When a user types `/metafi help`, they see the same doc rendered with buttons, dropdowns, and API previews—all without leaving chat.

## Why It Works

Support teams now close tickets faster. Developers stay in context.Interactive docs aren’t a marketing gimmick—they’re the next evolution of self-service education.