# The Perfect WooCommerce Chatbot *Published: 2021-09-13* *Tags: wordpress, ecommerce* *Source: https://chrislema.com/the-perfect-woocommerce-chatbot* ---## I've been on a Quest for the Perfect WooCommerce Chatbot If you've been reading this blog for a while, you may remember my post in April about my efforts to find [the right chatbot for WooCommerce](https://chrislema.com/chatbot-for-woocommerce/). I shared with you my efforts and, ultimately, my disappointment as I had yet to find the perfect WooCommerce chatbot. It was funny because a couple months later, there were folks emailing me asking if I had found it yet. And a developer friend of mine asked as well - which made me wonder if he was going to build one. It's been months and I thought I was never going to find it. Until I got a tweet from someone I didn't know. And they pointed me to something they were working on. A solution, I think, that just might deliver on all of my criteria. ## A Quick Reminder of My Criteria So let's do a quick review of what I told you last time I was looking for. 1. **Pre-existing templates supporting advanced workflows** - I don't want to have to start from scratch building my own workflow for basics that everyone knows about. 2. **Deep integration with WooCommerce** - I don't want a solution that says it's for WooCommerce but it's really just for any cart and I have to do extra work (or add extra code) to make it Woo aware. 3. **Ability to check product inventory** - I'll say it again for the cheap seats - everyone asks if a particular product is available. It's the most often asked question. So the chatbot should answer it without me having to do any work. 4. **Ability to offer coupons for abandoned cart recovery** - I would like it to offer discounts but I'm not sure if I have clarity on how I want this to work yet. More to come on this at some point. 5. **Ability to make product recommendations** - When a person asks questions, I want it to be able to direct people to products. Especially my featured products. 6. **Ability to check order status** - The second most common question is an inquiry on order status. I want that directly out of the box. As I've looked for the perfect WooCommerce chatbot, the only dynamic that needs greater clarity for me is #4. Not because of the chatbot itself, but because I need to get more clear on what I want. Do I want it to offer it to returning customers who left a cart abandoned, or do I want it to catch you as you're leaving? Those are very different situations. ## Let me Introduce you to the Perfect WooCommerce Chatbot You'll recall that [I tried several already](https://chrislema.com/chatbot-for-woocommerce/): - [Woo Bot](https://woocommerce.com/products/woo-bot-for-woocommerce/) - [Ochatbot WooCommerce chatbot](https://ochatbot.com/ecommerce-chatbot/woocommerce-chatbot/) - [QuantumCloud WooCommerce bot](https://www.quantumcloud.com/products/woocommerce-chatbot-woowbot/) Those were the early efforts. Then I looked at a couple more. And now, I think I found what I had been looking for. It's called [Xatkit](https://xatkit.com/) and it's amazing! Everything in my list (except for my #4 which needs more work from my side) is included already. No work. It does it all. Check out what happened after I registered for a new chatbot with Xatkit. ## Pre-Configured Templates for Conversations One of the biggest issues I mentioned last time was the need for things to just work. Well, these guys get it. Right away, upon logging into their dashboard, here's what I see. ![Built In Conversations](https://cms.chrislema.com/api/media/file/Built-In-Conversations.png)And when you open any of these dialogues up, you can edit the text but it's already there. Remember my desire to have order status all pre-configured already? ![OrderStatusConversation](https://cms.chrislema.com/api/media/file/OrderStatusConversation.png)It's pretty great when you don't have to do anything and the bot is already helping you and working on your behalf. But it gets better. ## Custom Q&A Scripts If you look at the bottom right of your screen, you might see my little C/L logo. Click it and the bot will wake up. Now do this. Ask this question. ***What formats do your eBooks come in?*** It's one of the questions I get a lot. When you ask, you'll get an answer. How? Because Xatkit allows me to create simple Q&A scripts - which really does make this the perfect WooCommerce chatbot. ![eBooksQA](https://cms.chrislema.com/api/media/file/eBooksQA.png)It listens to any of those versions of the question and gives you an answer. Want to have more fun? Ask this. ***Do you sell eBooks?*** It will show you three products and the middle one is the bundle (and cheapest). As you click it, I added an additional routing (different plugin) to take you from the product page over to the landing page instead. And presto, this little chatbot is selling for me. ## I'm not done playing with Xatkit I honestly believe I may have found the perfect WooCommerce chatbot. But I'm not done investigating it. So far though I have to be honest. This has been the easiest product to use (or test) with the fastest configuration, delivering the most value. That's saying a lot. So if you've been on the same journey as I have, make sure you check out [Xatkit](https://xatkit.com/).