Customer Support

Developers: We need new tendencies

In my fourth email to my developers at Crowd Favorite, I share with them the fact that we need new tendencies.

Developers: We’re not building chairs or fixing cars

Over the course of this week, I'll be writing daily emails to my team at Crowd Favorite (the developers). My hope is that they'll challenge my team while also giving them insights into how I think about things. The reality, ...

How would you like to cut down plugin support costs?

Are you spending a lot of time on plugin support? Are you tired of the costs of phone calls and emails? Would you spend $34 to reduce your burden?

Things I hate: Indirect Communication

Few things in the world are worse than service providers who (for some reason) embrace indirect communication. It's the first item in this freelance series.

When is it worth selling lifetime or unlimited plans?

Sometimes lifetime or unlimited plans can make sense. But only sometimes. And it means you have to do some math homework to know if it's a good idea.

No one cares about your process (initially)!

I don't mean this in a way that makes you feel bad. I'm simply saying that your focus should be on something else - your prospect's decision criteria.

Client’s Bad Ideas: Obey or Say No?

Every client you know has bad ideas. But what do you do when you hear them? Obey? Reject? Here's what I do, and more importantly, here's why.

Protecting against developers going AWOL

The second post in my AWOL series gives you three tips that can help you (if you're worried about developers going AWOL), even before you start.

What if your web developer or web designer goes AWOL?

If your developer or web designer goes AWOL, here are the five steps I recommend you take. After all, you don't want to repeat the situation again, right?

What about selling themes without support, or a la carte?

If you're selling themes, you may have thought about trying to do it without support. Here's my take on why that will fail. Just my take.

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