When should you NOT release premium WordPress plugins?
Let's be honest - there are some cases where you shouldn't release premium WordPress plugins. Don't believe me? Let me tell you my story.
No, the Client isn’t Always Right
No, your client isn't always right. That's the reality of the situation. Here's why and what you can do about it.
Are you a Developer that wants a Job? Hiring a Developer?
Are you hiring a developer? Want some tips? Check out this video.
Not All Customers Are Equal: Butterflies And Barnacles
Not all customers are equal. And the notion that the most loyal are the most profitable may not be true. Here's a way to think about loyalty that may help.
Respectfully, Your Emergency Is Not My Emergency
I had a conversation today where we touched on client emergencies. And I made the statement that some client emergencies are not my emergency. Here's why.
5 Sure-Fire Ways to get a Software Refund
Want to get a software refund? Here are the five simple things you need to do!
Your Zero Sum Thinking Sucks
If you have to choose between being a professional and being a team player, walk away. That zero sum thinking sucks.
I have friends…
I don't have customers....I have friends. I interact differently with my friends. And it pays off.
Bad Clients or Good Ones: Where is your Focus?
Where is your Focus? Is it on the wrong customers or the right ones? Good ones or bad ones? The ones paying? Or the ones complaining?
Infographic: Customer Engagement Research and the WordPress community
The research on Customer Engagement is in, and the benefit of having it is that WordPress companies can leverage it to think about how they're working.