How and Why I left Paypal and started using Stripe

29 Comments

Want the good news?

If you’re anything like me, you’ve discovered how easy it is to use Paypal. Everyone understands it now (after many years of it being around), and people “get” that they can make a payment even if they don’t have a Paypal account. So maybe you’ve set up an e-commerce solution and linked it to Paypal. Maybe you’ve used it for a small non-profit to accept donations. Maybe you’ve noticed that a lot of plugins support it – especially those membership ones that you want to use on your member-based, content-protected site. Well, the good news is it’s easy and everywhere.

There’s bad news coming, right?

In order for Paypal to put money into my account, it also has to have the right to take money out of my account. I get that. You get that. We all get that. But there’s some basic logic to the process, right? Take money out when I want to pay for something. Put money in when I am paid for something. It all seems so basic. But from the beginning of Paypal’s history, they were dealing with fraud.

So logically, they implemented a feature that lets them put a hold on your funds for a period of time in case there are refund requests. I get that. I don’t love it. But I get that. They hold a portion of the funds for 90 days and then it’s yours.

But what happens when that portion isn’t small? What happens when it impacts your business? You get a little bit screwed. I know, crass language, but hey, it’s not a nice feeling.

Wait, does it get worse?

If frozen funds is all that was going on, I’d be unhappy with Paypal, but I wouldn’t hate them. But it gets worse – way worse.

This past December, on a family trip to Disneyland of all places, a full week after someone had paid me for services rendered (not the sale of a refundable product), Paypal decided it wanted some of my money.

This was after they’d already put it into my account. So what did they do?

They went into my checking account and grabbed 70% of the funds that had been paid to me. Yes, $700 dollars were yanked out. Without notice or approval. Without complaint from the customer.

Apparently Paypal wanted more funds in their accounts for the holidays.

So I switched to Stripe

What’s Stripe? Well, it’s a no-contract payment gateway that lets you collect payments, including recurring payments, and push the money to your own account. It does all this without your needing to store credit card information, which means two things for your sites:

  1. You have to use SSL on your site to collect the information (which means you need a private IP)
  2. You don’t have to worry about storing credit cards and PCI compliance requirements.

Want to ask more questions? Visit the Stripe site.

Setting up an account is fast and free. And it gets money in your account for 2.9% plus .30 per transaction. That’s a great deal!

Stripe works great with WordPress

So I decided it was time to start using Stripe. Switching to Stripe was incredibly easy. There’s even a fantastically easy to use plugin, called WP Stripe.

There’s an add-on for Gravity Forms, which I think is awesome. But here’s the thing, right now it has issues and the programmer has said she fixed it but hasn’t released it yet. In fact, she’s only shared advanced copies with people who’ve donated. So for now, I’m waiting to see if she pushes it out.

But for small organizations and non-profits, WP Stripe works just fine, giving you a simple pop-up that lets someone donate.

So if you’re ready to give it a try, or at least see what it looks like, you can visit my donation page. But be warned, your donation has to be at least $.50.

  • http://surfinwithstan.com/ stanbush

    Hey… I’m going to be looking at Stripe now.  Thanks for your take on them.I’m meeting with a friend who has a solution sometime this week as well.  I think he’s talking about WorldPay, but I’m  not sure.  You do good Chris.  I haven’t forgotten about the Google integration stuff.  I’m going to play with my WordPress account before I do though.  cya!

  • http://www.presscoders.com scottbolinger

    Hey Chris, I remember you talking about this at lunch.  With Stripe you are actually sending/storing CC data, correct?  So there would be extra security concerns and such as opposed to letting Paypal handle everything?

    • http://chrislema.com/ chrislema

      scottbolinger You send the data, but you don’t store it. So you’re not on the hook for managing the storage, but you should have an SSL cert on your site for when the data is passed to you. That said, SSL Certs aren’t very expensive, the trick is making sure your hosting plan provides a dedicated IP. That can cost a bit, but it’s totally worth it.

  • Pingback: E-Learning on WordPress Made Easy

  • http://www.wpmayor.com Jean Galea

    Pity that Stripe isn’t available in Europe :(

  • Pingback: Comparing WordPress Membership Plugins

  • Pingback: Locking Down an Entire WordPress Site with Restrict Content Pro

  • Pingback: Another WordPress Membership Site Tip: Expiration Dates

  • Pingback: How I Sell without SSL

  • http://www.ZenOfWP.com Greg Turner

    I suppose if you just had to have Paypal, for instance to sell on eBay, you can set up a separate bank account to connect to Paypal and whenever you receive money from Paypal into the account then immediately withdraw the money in cash.

  • http://christopherpnmaselli.wordpress.com Christopher P. N. Maselli

    Chris, can you speak to the user experience when buying through Stripe? For instance, with PayPal Express, it’s a bit clunky (you’re sent to their site, etc), but with PayPal Pro, it’s pretty straight-forward and takes place on your site. How does Stripe work? That alone may be a reason to use if it’s as easy as PayPal Pro, but costs the same as PayPal Express. (Other than the SSL and Dedicated IP–it’s still less.)

    • http://chrislema.com chrislema

      Totally seamless. The user doesn’t leave the page. Stripe rocks for US and Canadian sales!

      • http://christopherpnmaselli.wordpress.com Christopher P. N. Maselli

        Wow–do you have an example of where I could go through 90% of a basic Stripe transaction, but without an actual purchase? I tried your donation page, but the credit card seemed to be not working.

        • http://chrislema.com chrislema

          Elegantpurl.com

  • Pingback: Simple Digital Transactions on WordPress

  • Pingback: Create a Membership Website with No Coding - The Webmaster Way with Arezki Lounes ...

  • Pingback: Eat your Veggies: Finding a Product-Market Fit without Programming

  • Pingback: Link Roundup 05.26.13 - Resource Lion

  • http://www.notanotheraveragejoe.com Another Joe

    Great piece…. definitely gonna check Stripe out. From what I can see, however, it doesn’t work with my membership plugin – WPMU Membership Premium. Hrmmm, any ideas?

  • Pete

    Unfortunately this is for US and Canadian residents only. I went to sign up and then found out I couldnt have an account as I live in Australia

  • Pingback: E-Learning on WordPress Made Easy

  • joe

    Does the WP-Stripe plugin handle re-occuring payments/subscriptions?

  • Pingback: Everyday Freethought » Blog Archive » Thoughts On Startups, Braintree and Paypal

  • http://gravatar.com/supersnapp Shaun Snapp

    I just tried Stripe and the ability to setup plans seems limited. There does not seem to be an option to charge a one time fee — only recurring fees.

    • http://chrislema.com chrislema

      I charge a lot of one time charges with Stripe. How did you try?

  • http://www.catalystdesigns.co.uk thefutureisbright

    Hi Chris, thanks for this write up. I’ve been looking at implementing Stripe with WordPress on some of my sites and recently did a write up myself of all the available WordPress Plugins for Stripe at http://www.catalystdesigns.co.uk/stripe-wordpress.

    It looks like you’ve changed your donation form since this post but also that Stripe is now available in the UK which is great news. I would be interested to know how the fees compare with PayPal as Stripe charges an additional 2% for overseas cards which I think in some cases might be more expensive than PayPal but I’m not sure.

    Also I’d have to agree with the comments about Gravity Forms+Stripe, I can’t get it working and free support isn’t offered though I understand that and you can purchase one off support for $25 and there are other paid plugins which might do the job.

  • Pingback: Why Everyone Should Use Stripe to Process Payments - Sell With WPSell With WP

  • http://automationbridge.com Chris

    It doesn’t bother you that they hold your funds for 7 days before transferring to your account?

  • Pingback: In Big Tech, Bet on Companies That Seek a ‘Better Way’ | Business | Wired