November 18, 2012
Infographic: Customer Engagement Research and the WordPress community
The research on Customer Engagement is in, and the benefit of having it is that WordPress companies can leverage it to think about how they're working.
Pressnomics was Fantastic!
We like to talk about the value and importance of customer service, but often it's anecdotal stories. Well the good news is that the research is available and I've tried to pull it together to make it easy to digest. Why? And for who?
The answers come from my recent (and fantastic) experience at the first-ever Pressnomics conference. It was the first time anyone had gathered businesses from the WordPress community, to talk business, rather than development. As a business guy first, and a software guy second, I loved the idea. But I also saw the gaps - not in the conference, but in a clear sense of how young the companies were in this space. And because I know research, graphics, presentation, and business, I figured this would be a simple way to contribute to the discussions that are going on post-Pressnomics.
Customer Engagement & What it Means for the WordPress Community
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About the Author
Chris Lema has spent twenty-five years in tech leadership, product development, and coaching. He builds AI-powered tools that help experts package what they know, build authority, and create programs people pay for. He writes about AI, leadership, and motivation.
