Services Business

Things I hate: Indirect Communication

Few things in the world are worse than service providers who (for some reason) embrace indirect communication. It's the first item in this freelance series.

Sometimes the time for growth is later

Sometimes the time for growth is later. After you have better systems, accountability, and process in place - not before (which can drive new hires crazy).

My Approach to Estimating without Requirements [Video]

Estimating without requirements isn't easy. It's even worse if you're using a 3-point approach incorrectly. Here's my approach, and how I use it to differentiate me from others (while reinforcing my experience).

Articulating your Value

It's uncomfortable to talk about what you know and how much you know. I get it. But if you're not articulating your value, who is?

Pricing your Services: a tip from Best Buy

If you're a freelancer or service-oriented business that struggles with pricing your services, this tip from Best Buy might help you.

People aren’t paying for your time, They’re paying for theirs

A phone call where someone's paying for my time Today I got on a call using Clarity – the service where people schedule a call to talk to me and get answers and advice. I had an idea of what the ...

No one cares about your process (initially)!

I don't mean this in a way that makes you feel bad. I'm simply saying that your focus should be on something else - your prospect's decision criteria.

Questions to ask when thinking about outsourcing

If you've been thinking about outsourcing, then I suggest you consider asking any prospect these five questions.

Client’s Bad Ideas: Obey or Say No?

Every client you know has bad ideas. But what do you do when you hear them? Obey? Reject? Here's what I do, and more importantly, here's why.

Never justify your business plan, Ever

People may ask questions. They may debate your model. But you should never feel like you need to justify your business plan to anyone. Ever.

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