I wasted some of my money. Can I get a discount?
In the WordPress world this is an all-too-common scenario: people hire poorly, waste money and then arrive asking if they can get a discount.
How to raise rates (particularly an approach for dealing with legacy clients)
We all have those old clients who've been with us so long that they're anchored to our old rates. Here's how I raise rates - even with them.
Want greater success? Be less accessible
Smart people have boundaries. That's why, if you want to find success, you should be less accessible, not more.
The Freelancers guide to Risky Projects: Questionable Clients
How do you define questionable? What makes a questionable client? And how do you know you're not a questionable developer? Here's a strategy to help.
Our decisions aren’t purely rational
We aren't as purely rational in our decision making as we like to tell ourselves. Why? Because our senses - touch, smell, visual - impact our choices.
Are you managing expectations well?
What does Christmas and Las Vegas have in common? Well, it has to do with expectations. My suggestion is simple, even if you won't love it.
Designing a Customer Happiness Report: Five decisions you have to make
Customer happiness reports share the current status of a business by publishing key metrics. Designing one of your own means making these five decisions.
Don’t forget why people are paying you
If you're creating a new product, make sure you're clear about why people are paying you. That alignment can drive your success or completely kill you.
Customers And Users aren’t the same
Customers and users are two words we sometimes confuse. They're not the same. Customers pay. Users use.
No, the Client isn’t Always Right
No, your client isn't always right. That's the reality of the situation. Here's why and what you can do about it.